Get in Touch with bigflame 🔥
Whether you have a question about an order, need help navigating our products, or want to know more about our wellness solutions,
our support team is here to help. We strive to make your experience smooth, transparent, and supported at every step.
Before You Contact Us
Many common questions — including shipping times, payment details, and product information — are answered instantly on our
FAQ page.
Checking there first can save you time and get you the information you need right away.
Tracking & Order Updates
Once your payment is confirmed, our team works quickly to prepare and ship your order.
Most packages leave our facility within 24–48 hours.
Tracking information is emailed automatically when your shipment is scanned — if you don’t see it,
please check your junk or spam folder.
Questions About Usage or Protocols
We receive a high number of questions about how peptides, blends, or supplements are typically used.
These require more detailed replies, so response times for these inquiries may be 5–7 business days.
To help you learn at your own pace, we regularly publish educational content and guides in our
blog.
Please note that all information provided is for educational purposes only and should not be treated as medical advice.
How to Reach Us
For order-related questions or general support, fill out the form below or reach our team directly at
TO CHANGE support@bigflame.ca.
We aim to respond to all messages as quickly as we can.
Sending multiple emails about the same request may delay your response, as our system sorts duplicate tickets toward the end of the queue.
We’re here to help you get the most out of your bigflame experience. 🔥