FAQ

Yes — Bigflame is fully active, and we’re committed to providing a smooth, reliable supplement shopping experience. Our team works daily to maintain product quality, improve our website, and ensure fast fulfillment. We partner with trusted Canadian suppliers so you can feel confident in every purchase. Want to learn more about us?
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We regularly update our catalog with new supplements that meet our quality standards. Before a product is listed, we review the formula, the brand’s reputation, and overall customer demand to ensure it aligns with Bigflame’s expectations.
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Occasionally, yes. We sometimes offer product testing or early-access samples to returning customers. These opportunities are limited and typically offered to loyal Bigflame shoppers.
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If you’re a supplement brand looking to partner with us, please send your brand name, website, product list, testing certificates (if applicable), and company background. If your products meet our quality requirements, we’ll follow up with you.
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No, Bigflame does not import raw materials or manufacture supplements. We only source finished products from reputable Canadian suppliers.
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Not at the moment. Bigflame currently ships within Canada only. Orders placed with international addresses will be cancelled.
Shipping Policy

We restock frequently, and most items return within 5–7 days, depending on supplier availability. You can check the product page or reach out to us for updates.
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We ship using Canada Post Xpresspost, which typically arrives within 3–5 business days. You can also choose Priority shipping at checkout, which usually delivers in 1–3 business days.

All orders are shipped directly from within Canada. This means no customs delays, no border issues, and much faster delivery.
Shipping Policy

– Xpresspost: $25
– Priority: $45
– Free shipping on orders over $350
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Yes, PO boxes are accepted. However, signature confirmation may not be possible at some PO box locations.

Of course. Once your package ships, your tracking number will be emailed to you. Don’t forget to check your spam folder.

Tracking information may take several hours or until the next business day to appear in Canada Post’s system. This is normal and nothing to worry about.

All orders ship with “Signature Required” unless you request otherwise. If Canada Post confirms that your order was delivered and signed for, it is considered completed. If you choose “No Signature,” you assume full responsibility for any delivery issues.

We cannot intercept or reroute packages once they’ve shipped. Please double-check your information before placing your order.

Yes, a signature is required for guaranteed delivery. If you choose “No Signature,” you accept full responsibility for the shipment once it has been delivered.

Orders usually ship within 1–3 business days after payment is received. Shipping Policy

All prices listed on Bigflame are in CAD (Canadian Dollars).

There is no minimum order amount. Standard shipping rates still apply. For wholesale inquiries, please
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We accept the following payment methods:
– Interac e-Transfer
– Bitcoin
– Electronic Funds Transfer (EFT)

Not currently. We’re exploring additional payment options for the future.

Once your order is placed, you’ll receive a confirmation email with detailed payment instructions. Please follow them carefully and avoid including product names or order numbers in your e-Transfer message.
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Our support team can provide general guidance, but we are not medical professionals. Always speak to a healthcare provider before starting any supplement routine. If you experience discomfort or unusual side effects, stop using the product and consult a doctor immediately.

No problem — our support team is here to help. Reach out through live chat or email and we’ll get back to you as soon as possible.
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Log into your account and go to the Orders section. You’ll see your order history, current status, and tracking information.

For safety and quality control reasons, we cannot accept returns on supplements. If something is wrong with your order, please reach out to us — we’ll do our best to assist.
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No, Bigflame is an online-only store. All orders are shipped directly to your provided address.