Last Updated: 2025

Bigflame (“we”, “our”, “us”) is committed to protecting your privacy and ensuring a safe shopping experience.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website,
place an order, or contact our team. By using our website, you agree to the practices outlined in this policy.

1. Information We Collect

1.1 Information You Provide

We collect personal information that you voluntarily submit, including:

• Name
• Email address
• Billing and shipping details
• Phone number (optional)
• Order and transaction details
• Messages sent through forms, support requests, or other communication channels

We do not store full payment card details on our servers.

1.2 Information Collected Automatically

When you browse our site, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and actions taken
• Cookies and other tracking data

This information helps us protect our platform, improve performance, and understand how our website is used.

2. How We Use Your Information

We may use your information to:

• Process, ship, and manage your orders
• Provide customer support and respond to inquiries
• Send order confirmations, updates, and other transactional messages
• Improve website performance, functionality, and security
• Prevent fraud and unauthorized activity
• Send marketing emails and promotions if you choose to opt in
• Maintain internal records for business and legal purposes

We never sell or rent your personal information to third parties.

3. How Your Information Is Shared

3.1 Service Providers

We may share your information with trusted third parties that help us operate our store and provide services, such as:

• Payment processors
• Shipping carriers (e.g., Canada Post)
• Email and communication platforms
• Security, analytics, and hosting providers

These partners only receive the information necessary to perform their services and are expected to protect it.

3.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request,
or when we believe it is necessary to protect our rights, property, or the safety of our customers.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your experience. Cookies help us:

• Remember your preferences and settings
• Keep items in your shopping cart
• Analyze website traffic and performance

You can control or disable cookies through your browser settings. Please note that some features of the site
may not function properly if cookies are disabled.

5. Data Security

We use industry-standard security measures to help protect your personal information, including:

• Secure Socket Layer (SSL) encryption
• A secure hosting environment
• Restricted internal access to customer data
• Monitoring for suspicious or unauthorized activity

While we take strong precautions, no online system can be guaranteed 100% secure. You share information at your own risk.

6. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct or update inaccurate information
• Request deletion of your information where legally permitted
• Opt out of receiving marketing communications
• Adjust cookie and tracking preferences through your browser

To exercise any of these rights, please contact us through our
Contact Page.

7. Marketing & Communication

You will only receive marketing emails from us if you have subscribed to our newsletter or opted in during checkout.
You can unsubscribe at any time by using the link provided in each email.

Transactional messages related to your orders (such as confirmations, shipping updates, and important account notices)
are not considered marketing and will continue to be sent as needed.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content, security,
or privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Bigflame does not knowingly collect personal information from individuals under the age of 18.
If you believe that a minor has provided us with personal information, please contact us so we can remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services,
or applicable laws. Any updates will be posted on this page with a revised date at the top.
We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how your information is handled,
please contact us through our
Contact Page.